Returns and Exchanges

Dear customer, Zarni is happy to let you know you can exchange for an alternate size or return the items if you have changed of mind. But first of all please read mindfully the following information.
Every our jewellery is handcrafted and special for us and we always check them all thoroughly.


That’s why before thinking it is faulty item you need to make sure of this:


In case if your earrings’ clasps do not normally work, don’t worry, they are adjustable. Just take your earrings and then try carefully to press in or press out until the clasp is tightly closed as shown in the picture below.


All our jewellery are made from sterling silver plated with 18k gold or platinum. To safe the item in its original form please be sure you do not contribute to contact with perfume, cosmetics or chemicals.

For detailed information read our Care guide.


Most of our jewellery were made with cubic zirconias and other gems. And of cause missing gems is not normal for our quality but if you have ear cuffs be careful bending them tightly because it can provoke dropping gems out. This is physics. That’s why we recommend to choose ear cuffs without any gems for thin ears.

Still feel the need to return or exchange?


  • Earrings and other pierced jewellery are unable to be returned due to hygienic and safety reason
  • All jewellery on sale are unable to be returned
  • All other items must be unworn, have no signs of wear or damage, in its original condition with its original boxes and pouches
  • Returning within 14 days of purchase
  • Customers are responsible for postal paying and safe shipping to Zarni
  • Customers must be ready to prove the purchase (by order number and invoice)
  • Zarni will refund full price only after receiving and inspecting the items

N.B. Zarni reserves the right to refuse exchanging or full price refunding on the grounds of non-compliance of Zarni’s R&E policy.


  • Email and request the return or exchange during 14 days after receiving the order
  • Fill in the short Return form
  • Organize safe shipping of the chosen items to Zarni attaching the Return form with them
  • Send us the proof of shipping by email (the photo of postal invoice with track number)
  • Refunding can take up to 7 business days for it to be processed 

Please be aware and buy Zarni jewellery only on the official website.